Day sleeping

[SunsetRunner]

I work night shift and would love to be able to manually tell my versa when I am getting ready to sleep during the day so that I can get feedback on my sleeping habits. 

[LZeeW]

Hello @SunsetRunner and welcome to the Help forums.  I am under the impression that sleep is tracked automatically -- and that the start and stop times don't matter.  The important things to know about sleep tracking are

• you need to be "asleep", meaning your wrist doesn't move, for an hour, for sleep tracking to start
• you need to sleep longer than three hours to get sleep stages.  Sleep periods less than three hours get sleep patterns

What happens -- what kind of data do you get from your sleep?  What does your app show?

Edit -- I did a little search on the Feature Suggestion forum.  This thread lists day sleeping as an Existing Feature -- see the comment by @LizFitbit .

[DavideFitbit]

Hello @SunsetRunner, it's good to see you around in the forums for the fist time. 

As mentioned earlier by @LZeeW, sleep is now detected automatically by all wrist-based Fitbit devices, you just need to wear your tracker or watch to bed. The  autodetection is based on your movement, when you haven’t moved for about an hour, your device assumes that you’re asleep. 

Additional data, such as the length of time your movements are indicative of sleep behavior (such as rolling over) help confirm that you’re asleep. Morning movement tells your tracker that you’re awake. 

Let us know if you have further questions. 

[Shaferrj]

    My sleep is never shown before midnight and nearly always is reported to be less than 4 hours.  My wife is witness to the fact that I go to sleep promptly after turning the light off at about 10:30, but the Versa cannot see it.  What's the problem and what's the solution?  

Moderator edit: format

[DavideFitbit]

Hello @Shaferrj, thank you for all the information, and welcome to the forums. 

Since the sleep feature works based on auto detection, if you haven’t moved for about an hour, the Versa should indeed detect that you're sleeping. If this is happening constantly, please try to restart your device following these steps and confirm if you continue to experience the same behavior.  

I hope this helps, please keep me posted. 

[Shaferrj]

David,

I have talked with your Chat and have gone through the reset routine
along with other "remedies" suggested. The changes were put into play only
yesterday and there was no improvement last night; but I plan to go through
a few days before contacting Chat again.
I have already tried many changes (right hand/left hand, inside
wrist/outside wrist, sensitive/normal sleep settings, etc.) and none of
them changed the responses. It is a little frustrating.

Bob Shafer

[DavideFitbit]

Hello @Shaferrj, thank you  for your reply and for your feedback about the product. I'm sorry to see that you continue to have trouble with this. 

It's good to know that you already got in touch with the Customer Support team; let them know about the steps you already tried so it is easier for them to let you know how to proceed. 

Also, let us know how the device is performing on the following days. You can contact Support directly as you did previously, or you can also let me know here through the Community so I can send them your information and you'll be contacted via e-mail. 

Keep us posted. 

[Shaferrj]

Again today I contacted your FitBit folks to let you know that the
"troubleshooting" that was done on Monday didn't help. Today, we reset the
Sleep Sensitivity from Sensitive to Normal to see if that helps the
problem. I tried to tell your rep that, over the course of many, many
weeks, I have used both settings without any apparent difference in
result. I will use the current settings for a few days; and, if I get the
results that I expect, I will call back. I hope that things work, but I
have low expectations.

Bob Shafer

[DavideFitbit]

Thank you for sharing this information @Shaferrj, and for letting us know about your experience with the Customer Support team. Keep them posted about the results in the next few days so they can provide you with the next steps. Thank you also for all your feedback. 

Keep me posted on the outcome.