Dead Fitbit Versa

[Michelle29]

My device seemed to randomly turn off during the day and no matter what I try it won't turn back on or restart. I've tried charging and holding all three buttons down to reset and nothing. Any other solutions?

[NellyG]

Hi @Michelle29 I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community @Michelle29. It's nice to see you around @NellyG.

@Michelle29 I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa which won't turn back on. Thank you for your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@NellyG thank you for your support!

If you have any questions, feel free to let me know.

[Michelle29]

Hello, when can I expect to be contacted by someone? I haven't heard anything further. Thank you. 

[LiliyaFitbit]

Thank you for your reply @Michelle29. 

I understand your concern. I could see that our Support team got in touch with you. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Michelle29]

There is apparently no fix for my Fitbit, ironically just shortly after my year warranty is up so I would have to purchase a new one. I will not be wasting my money just to have this happen again with no explanation. I will not be purchasing a Fitbit again. 

[LiliyaFitbit]

It's nice to see you around @Michelle29. I am sorry for the delayed response. 

I am sorry to hear about your experience with Customer Support, thank you very much for sharing your feedback since this helps us to keep improving. I am sure they tried to help you in the best possible manner and offered a solution based on the Fitbit Warranty, once again I apologize for any disappointment. 

If you have any questions, feel free to let me know.