Dead screen - Versa

[bihlii]

I have a Versa and after 1 year & 1 week of usage, the screen does not turn on at all when my daily alarm start to vibrate. After trying to press all buttons and tapping on the screen, I can now confirm that the screen is not working. It still able sync to my phone without a problem. Anyone have the same problem and how should I fix this problem? Can I still claim for the warranty? Now, I am using it as a tracker without a screen. I can't do anything except syncing and checking the battery level from my phone. 

If I can't fix the screen, I will stay away from Fitbit product in the future. I bought Versa because it has the VO2max sensor, but until now, my screen turn dead and the feature is still not available. 

[SteveH · Accepted solution]

The only thing to try is a restart of the Versa as documented at Help article: How do I restart my tracker?

Whether you are still under warranty or not depends on where you are. The standard warranty is 12 months from the date of purchase. But, if you are in Europe this is 24 months. Either way, if the restart doesn't help, it's worth contacting customer support to see if they can help in any way: contact.fitbit.com 

[bihlii]

I have tried to force shutdown using the buttons because I can't see any instruction on screen (until the heat rate light turn off). Then, I turn it on. The screen still black. I bought it in Asia. Thank you for your suggestion.