Defective Fitbit Versa

[Aky421]

 I bought a Fitbit versa Kohl’s exclusive ruby. 
which had a defect in band. The band of Fitbit versa came out and ITI was originally glued. By checking with customers support they said do not use glue in there products. But I can see that the band was glued. Not now Fitbit is not ready to give a replacement of Fitbit device or band. They said it’s out of warranty. 
very unhappy with support. 

stop selling defective products.  

[Marrrmaduke]

@Aky421 Have you tried talking to Kohl's people? Especially if it was their Special Edition band... Fitbit does not carry that particular band. Take a look at what's available. Nevertheless, accessories are subject to the same warranty as the watches as far as I know. Also, I have lots of bands and indeed they do not have any glue...

[Rich_Laue]

Maybe post a photo so we know what your asking about. 

In what area was the glue used. I don't think the band could be glued to the watch. 

[Aky421]

C:\Users\HP\Desktop\fitbit 

not able to attach the photos?

how to attach ?

[Rich_Laue]

While entering a post tap on the picture icon above. Follow prompts to choose photo.