11-10-2019 11:12 - edited 11-10-2019 11:16
11-10-2019 11:12 - edited 11-10-2019 11:16
The Microphone which initially worked fine, on my new Versa 2 watch has become unresponsive. When I toggle the microphone to reply to a text, or activate Alexa, the software reacts properly, but the watch does not respond to the voice input.
Have been emailing support with several suggestions given by them (reset, factory reset, software update, making sure the microphone is enabled, duh, making sure Alexa language is same as Fitbit app or phone language, etc) and I have gone along and checked and performed all of this to no avail. In addition, I've checked that the app itself has all permissions, deleted and reinstalled the phone app, and yes all apps are up to date. I will have to call support to get resolution. I love my watch otherwise. If you are having this problem too (I saw a post for the IOS platform with same problem), give it a vote. Hope they fix this.
11-11-2019 10:26
11-11-2019 10:26
Same thing here. All of a sudden the microphone/Alexa doesn't even register that I'm talking to it.
Samsung Galaxy S9+
12-18-2019 08:57
12-18-2019 08:57
I had the same issue with my first Versa 2. After about 2 weeks the microphone became unresponsive. After working with Fitbit they had me send it in for a replacement. 3 weeks later I got the replacement, now not even 2 weeks later the microphone is not working again. NOT very happy at this point!
01-15-2020 19:44
01-15-2020 19:44
Same thing happening with me. I am patiently waiting on a support email from Fitbit. Apparently since it is still under warranty, they are going to make a decision to replace.
01-15-2020 19:46
01-23-2020 15:40
01-23-2020 15:40
I have the same issue. Got my Versa 2 for Christmas, worked great for about a week. Now I get I intermittent texts and the mic quit working. Very disappointing.
Samsung S10 Plus
01-23-2020 17:56
01-23-2020 17:56
01-23-2020 18:13
01-23-2020 18:13
01-23-2020 18:25
01-23-2020 18:25
02-04-2020 09:39
02-04-2020 09:39
The same is happening to me. Got my Versa 2 for Christmas, has not touched water other than maybe being splashed once or twice when washing dogs, and about 3 weeks after Christmas the microphone completely stopped working. Called support, updated it, did a factory reset, and it still doesn't work. They said they would email me and they still haven't, it's been almost 3 weeks since I called!!
I don't know what else I can do. I'm so frustrated, this thing was almost $200.
02-04-2020 09:46
02-04-2020 09:46
02-12-2020 05:03
02-12-2020 05:03
Did you receive a replacement? Did it work?
02-12-2020 05:46
02-12-2020 05:46
02-12-2020 12:10
02-12-2020 12:10
I did get replacement, and so far it is working. I have not taken this one swimming yet.
02-12-2020 12:27
02-12-2020 12:27
02-12-2020 14:28
02-12-2020 14:28
02-27-2020 18:34
02-27-2020 18:34
I'm having the same issue. It's never been submerged in water, only splashed when washing hands. It worked fine when I got it for Christmas. I tried all the things support said to try (resetting everything, cleaning the mic with alcohol, logging out of and into Amazon) no changes. She said they would have to move my case to someone higher up. Waiting to hear back.
02-27-2020 18:48
02-27-2020 18:48
03-03-2020 09:27
03-03-2020 09:27
Having the same issue. It's very frustrating to see all of these posts. I have taken extremely good care of this thing never wet, not a scratch!
CS was very unhelpful, there answer was for me to do my own research here on the forum.
I thought that's what I paid $$$ for when I bought the device directly from them, not a third party seller.
I am not happy. And yes I have gone through all of the steps of resetting and rebooting that is mentioned in every other similar post!
03-03-2020 13:25
03-03-2020 13:25