11-10-2019 11:12 - edited 11-10-2019 11:16
11-10-2019 11:12 - edited 11-10-2019 11:16
The Microphone which initially worked fine, on my new Versa 2 watch has become unresponsive. When I toggle the microphone to reply to a text, or activate Alexa, the software reacts properly, but the watch does not respond to the voice input.
Have been emailing support with several suggestions given by them (reset, factory reset, software update, making sure the microphone is enabled, duh, making sure Alexa language is same as Fitbit app or phone language, etc) and I have gone along and checked and performed all of this to no avail. In addition, I've checked that the app itself has all permissions, deleted and reinstalled the phone app, and yes all apps are up to date. I will have to call support to get resolution. I love my watch otherwise. If you are having this problem too (I saw a post for the IOS platform with same problem), give it a vote. Hope they fix this.
05-08-2020 09:53
05-08-2020 09:53
This is it folks.i had same problem, tried everything. Finally, i had a feeling that there was some Alexa skill enabled that was causing the screw up. For me it was the “knock knock” or kids joke app. I disabled it And now the microphone works. Just try it.
05-08-2020 17:05
05-08-2020 17:05
Thanks for the info, I do not have Alexa enabled and no apps. It "works" I just have to yell into it.
06-02-2020 06:03
06-02-2020 06:03
Mine died a couple of weeks ago. I've spent two frustrating weeks with Fitbit "support", doing the song and dance. They reply every 3 or 4 days with another helpful suggestion like "restart the watch", and "reinstall the app".
The microphone is dead. So far they've refused to accept that fact and keep stalling. I'm very frustrated.
06-02-2020 06:47
06-02-2020 06:47
06-02-2020 07:06
06-02-2020 07:06
06-02-2020 08:11
06-02-2020 08:11
Same here. Worked for a few weeks, then stopped. This is the same behavior on both Versa 2s I've had.
06-04-2020 20:50
06-04-2020 20:50
Microphone stopped working please help
06-05-2020 05:06
06-05-2020 05:06
I returned my versa 2 to versa. It took a week to arrive to them, a week to process and a week for me to get a new versa 2. New one has worked fine.
06-05-2020 17:34
06-05-2020 17:34
06-05-2020 17:41
06-05-2020 17:41
Good luck Fitbit customer service is useless!
06-05-2020 17:48
06-05-2020 17:48
06-05-2020 20:27
06-05-2020 20:27
I had to call Customer Service.
06-12-2020 08:03
06-12-2020 08:03
Hi everyone!
Thanks for your question about using voice assistant. See our help article on troubleshooting Amazon Alexa on your Fitbit device: What should I do if Alexa on my Fitbit watch?.
Please check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.
I hope this helps! Please let me know if you have questions.
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06-12-2020 09:00
06-12-2020 09:00
Well, thanks for the link, but the issue that's being discussed here really isn't about how to use the voice assistant, it's about broken microphones. Most or all of us know how to use Alexa and were using it successfully - until the microphones broke, that is.
I finally got tech support to admit there is a problem and issue an RMA, it only took 3 weeks of wasting time to get to that point. Looking forward to getting a working microphone back eventually.
06-12-2020 09:02
06-12-2020 11:44
06-12-2020 11:44
06-12-2020 12:28
06-12-2020 13:02 - edited 06-13-2020 08:05
06-12-2020 13:02 - edited 06-13-2020 08:05
Hi there, I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.
Hello @Richj44, I'm sorry to hear that you're going trough this situation. Please keep an eye on your inbox so our team will continue assisting you.
Hey @Delmarksman and @FarraB, since the steps recommended haven't worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since due to recent events affecting our operations, support options are limited and wait times are longer than usual.
We hope to get you back on track soon.
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06-12-2020 14:37
06-12-2020 14:37
If you are doing support tickets that I might possibly get a replacement that works, sign me up! My miserable experience of support has basically made me give up on hopes of getting a device replacement. Thanks for doing that for me and saving me the weeks of being treated like an idiot and gettng a friendly "oh well".
06-12-2020 15:44
06-12-2020 15:44