Defective Versa

[Biddie5683]

I am now on 2 defective Versa. Both with inaccurate heart rates and screens freezing. This has been a nightmare, and fitbits customer service is a nightmare. They sent me the first replacement, no problem, except that the replacement was highly defective, now they want me to send it back on my time, wait for them to get it and they are going to send me another replacement.. what do think? Will the 3rd be defective? I want my money back. 

[NellyG]

Hi @Biddie5683  I DO understand it is frustrating, but you will get what the warranty promises and if you are out of the refund time you will not get a refund. I am sorry you have had two that havent worked properly. Mine has been excellent for the whole time I have had it (over a year), so I would hope your next one does too.

Fitbit Warranty

[Biddie5683]

So my other posts were removed.. haha. Something about duplicate cross messaging. Whatever. Here's an update. On my 2nd defective Versa, they insisted I had to send it back. So talk about trying to run out a warranty. It's been 4 days since shipped, they have a estimated date of receiving it by next Tuesday. That's 9-10days, then 7 BUSINESS days from then I may get an email to finalize replacement which will be 7 BUSINESS days from then,, so all in all a solid month or longer from start to finish not having a watch I'veor a working product. Not counting the 2 weeks I went without the first defective watch.I had it 6 months and it cost me $250.00. im filing a complaint against Fitbit. This is a joke, their service is terrible and once again. Shame on you and I will Never buy another product from Fitbit and I will tell anyone who will listen how awful they handle defects. I could manage if I could actually GET a replacement in a timely manner but to purposefully make customers wait this long.. is a joke. Remove this post too. I'll just keep posting.