Device not found error messages for syncing

[Lararoket]

My versa won't sync - the app keeps saying that the device isn't found. However it synced at 3am. This has only started happening after the last update.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Lararoket, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Lararoket]

Hi:
Thanks for your note. The update changed the name of the device from Versa
Lite to Versa Lite (Classic) so it was no longer paired with my bluetooth.
I would imagine that lots of folks are going to have this issue - I had to
search for bluetooth devices to see this new name.

--
Lara D. 

"Study nature, love nature, stay close to nature. It will never fail you. "
~ Frank Lloyd Wright

Moderator edit: Removed personal information 

[Dina1960]

I have followed all of the instructions, TWICE, and it won't hold. Totally uninstalled the app and versa. Turned off and on the Bluetooth. I am so bummed.....how do I know if it is my phone, or the fit bit? Please help me.

[Lararoket]

Mine would not pair with Versa Lite even if I was asking it to in my bluetooth - it was calling it a "previously paired device". I searched for devices under the bluetooth and it found "versa lite (classic)" and now it is working fine. I have no idea why this happened!