help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not found !!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2020 10:37

‎03-01-2020 10:37

 was working perfect for two months and all of a sudden it's saying device not found, I've tried all the obvious but nothing is working, I also linked it to another tablet and won't work either so not  my phone .  Any suggestions!!! Thanks 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-01-2020 13:09

‎03-01-2020 13:09

Hello @Kaz100 and a warm welcome.  I woke up to my Versa 2 doing the same thing, despite being set on all day sync.  I did the following in this order and it worked.  And it worked for another user.

  • Delete the app
  • Turn off your phone
  • Restart your Versa 2
  • Turn your phone back on
  • Re-download the app and sign in

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-01-2020 13:32

In response to LZeeW

‎03-01-2020 13:32

Thank you for your reply , I spoke to online chat turns out my phone which I am using now is not compatible and so will only sync when it pleases ( broke screen of my other phone and had to revert to previous phone ) 

Best Answer