Device not turning on

[michelle123lee]

1. Have condition that i am forgot to charge my Versa 2

2. The device wont turn on, last year happened to my mom charge 3 then the Customer Service deliver the replacement unit

3. I don't know what is the problem but since charge 3 Fitbit quality device is getting worst

4. Could you do assist this issue 

5. I hv trying to change with the same charger, connect with different power source, clean the pin 

Moderator edit: Subject for clarity 

[SunsetRunner]

Hi @michelle123lee , since the Versa 2 is a relativelynew device, it's still under warranty. I would advice you to call Customer Support asap. Regards kuzibri

[michelle123lee]

i was working in Indonesiam I dont think that work

[SunsetRunner]

Brought you post under the attention of the Moderator Team. One of them will be soon contacting you, so keep a close eyer on your own topic. Regards kuzibri

[michelle123lee]

how? i dont get the idea

[SunsetRunner]

A Fitbit Moderator can help you more/assist you than we can do as users, that's why I asked them to jump in. 

[RicardoFitbit]

Hello @michelle123lee, welcome to the Community Forums! Thanks for bringing this to my attention @SunsetRunner, it's awesome to see you again here in the forums helping users! Your willingness to help is always appreciated.

@michelle123lee I appreciate your effort and patience troubleshooting your Fitbit Versa 2 with the steps that were shared by our dear friend @SunsetRunner, thanks for all the information that was shared in your posts. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing or it's completely unresponsive? 

If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions.

[michelle123lee]

the heart rate sensors of your device are  completely unresponsive. I ve been trough the article and not working 

[RicardoFitbit]

Thanks for troubleshooting this with me @michelle123lee, sorry for the delay in responding.

I appreciate the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[michelle123lee]

Hello! i dont get any answer 

why the customer service asking to resend the product while my condition is on  pregnancy and got diabetes the device is needed to count the step and heart usually. Why they just need send replacement any way and i waste the versa to the ewaste. And make my life easier 

[RicardoFitbit]

Your reply is appreciated @michelle123lee, sorry for the delay in responding.

Thanks for bringing this to my attention. I suggest you to contact our Support team again for more information and details about the process that was requested by them. As it turns out, I do not have access to your case to move forward with you.

I'll be around.