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Device not turning on

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‎01-07-2020 20:46 - last edited on ‎01-16-2020 20:28 by Fitbit Moderator

‎01-07-2020 20:46 - last edited on ‎01-16-2020 20:28 by Fitbit Moderator

Hi there Guys.
I have had some problems with my dads fitbit versa.

It switched off over the holidays and does not want to switch back on again.

 

At first i thought it was a flat battery, so i charged it.

After a whole night of charging i got to the watch and the Blue Fitbit Logo was on the screen.
I took it out of the charger and try starting it up, but with no luck.
When i press a button it just goes to a black screen and stays like that.

 

I have tried doing a hard reset by holding all 3 buttons for 10 seconds, and then saw i should try holding them for 3 minutes.

I also read that you should change your watch face to something from Fitbit i now want to know is how do you change it if the watch is off and does cant synq with the phone.?

 

Nothing seems to be working.

 

Any help would be appreciated.

 

Moderator edit: Subject for clarity 

Moderator edit: Format

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‎01-16-2020 20:27

‎01-16-2020 20:27

Hi @Blazeupdate, it's nice to see you again participating here in the Community Forums! Sorry for the delayed reply. 

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting your dad's Versa prior to posting are appreciated. Since you already tried several troubleshooting steps with no avail, I'd like to let you know that our Customer Support team was contacted on your behalf for them to provide you with further assistance. Once they reach you out, please provide the email address associated with your dad's Fitbit account. Also, please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to contact me back if you need anything else in the meantime they contact you.

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