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Difficulties to sync my Fitbit Versa.

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‎09-02-2019 10:16 - last edited on ‎09-05-2019 12:49 by Fitbit Moderator

‎09-02-2019 10:16 - last edited on ‎09-05-2019 12:49 by Fitbit Moderator

I've posted on this before but without any resolution.  For weeks now I have had problems with my Versa not syncing.  The last week or so I have had to edit my sleep pattern because it is recording completely wrong times for when I am going to bed.  Yet again it hasn't picked up on exercise I have done so I am guessing  that the bpm hasn't been registering as has been the issue before.  The battery lasts just about 2 days if I am lucky and that's with turning notifications and screen off over night.  When it's not syncing properly I'm not getting notifications so all in all I am feeling totally frustrated with it.  I've done all the steps that were advised when I reported these issues weeks ago but to no avail.  Rant over!!!!!!

 

Moderator edit: updated subject for clarity

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‎09-05-2019 12:47

‎09-05-2019 12:47

@maryhorak It's great to see you in the Fitbit Community. Sorry for the delayed response.

 

I regret to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the time you spent while trying to resolve the issues and for the information provided.

 

I updated our Customer Support to provide further assistance. They will get in touch with you on the next days. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

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