help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties transferring personal music

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2020 18:16 - last edited on ‎02-05-2020 12:37 by Fitbit Moderator

‎01-27-2020 18:16 - last edited on ‎02-05-2020 12:37 by Fitbit Moderator

I am having trouble transferring "personal music" to my Versa 2.  I keep getting a message that says "Transfer interrupted because your Versa 2 disconnected.  I have done everything that the site has recommended and am within a foot of my router.  I have restarted my Versa 2 as well.   Does anyone have any recommendations?   Thank you.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-05-2020 12:37

‎02-05-2020 12:37

Welcome to the Fitbit Community @PennStater1.

 

I'm sorry to hear that you are having difficulties to transfer personal music to your Fitbit Versa 2.

 

Whether you have followed our troubleshooting steps on this article without luck, you can perform a factory reset by following the instructions below but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from your watch:

 

On your device, open the Settings app > About > Factory Reset or Clear User Data.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes