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Difficulties while updating my Versa

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‎06-05-2019 18:50 - last edited on ‎06-06-2019 05:56 by Fitbit Moderator

‎06-05-2019 18:50 - last edited on ‎06-06-2019 05:56 by Fitbit Moderator

The Fitbit app on my phone shows that I have an update. I have tried multiple way through Wi-Fi and Bluetooth to update it. It gets almost to the finish point then says wi-fi failed. I've tried from the computer to update as well and don't see an update available. HELP!!

 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 05:55

‎06-06-2019 05:55

@meggysue78 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the update doesn't complete. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains some troubleshooting steps for this type of issues.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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