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Blank screen vertical lines on Versa

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My versa has a blank screen and vertical white lines, it was fine then it vibrated and the screen went blank and white vertical lines 

 

 

Moderator edit: updated subject for clarity

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@Julie747 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Versa screen. Please try restarting it by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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