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Versa Screen Doesn't Work

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‎06-05-2019 20:34

‎06-05-2019 20:34

My versa sensors light up but the screen remains black and doesn't respond to any button presses. I've tried restarting already a few times, sensors with go off and back on with the reboot as expected but the screen does nothing.

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‎06-05-2019 23:00

‎06-05-2019 23:00

Hi @mmaujean  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-06-2019 05:49 - last edited on ‎08-21-2024 16:19 by Fitbit Moderator

‎06-06-2019 05:49 - last edited on ‎08-21-2024 16:19 by Fitbit Moderator

Welcome to the Fitbit Community @mmaujean. I'll be glad to assist you with your Versa screen inquiry. Thank you for letting us know that you have tried restarting already. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

@NellyG, thanks for the heads up.

Please let me know if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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