Difficulties with Spotify-Versa

[JDLmom]

I have the spotify app but loaded the wrong login.  If I try to log out and log back in, it logs me into the original profile.  I have tried to uninstall and reinstall. Any suggestions 

Moderator edit: added label

Moderator edit: updated subject for clarity

[Marrrmaduke]

@JDLmom I am assuming you're talking about Spotify HR app. Uninstall the Spotify HR app within Fitbit mobile app and clear the Fitbit mobile app cache from your phone Settings (Settings>Apps>Application List>Fitbit>Storage>Clear Cache), assuming you're on Android. 

[JDLmom]

Thank you for the suggestion.  Unfortunately, after several tries, it didnt work.😕
Sent from my Sprint Samsung Galaxy S7 edge.

[Marrrmaduke · Accepted solution]

@JDLmom At this point, I would reach out to the developer of this app. You can find a contact link on the app page in your Fitbit mobile app!

[JDLmom]

Thank you so much!  


Sent from my Sprint Samsung Galaxy S7 edge.

[Marrrmaduke]

@JDLmom Let me know what you have learnt. I do not have this app and all other app allow me to sign out without any issues!

[JDLmom]

I had to go to Spotify on my browser and sign out.
Sent from my Sprint Samsung Galaxy S7 edge.

[Marrrmaduke]

@JDLmom Thx! 😄