Difficulties with the SpO2 clock face-Versa

[csw17]

I have been able to successfully view my SpO2 on my Versa since the new clock face became available. However, this last week it told me it couldn’t read it. When I checked the data yesterday, a message came up that I needed to download the clock face. I selected the link and it told me it was already in use. I uninstalled the clock face, swapped it out with another, and then reinstalled. I restarted my Versa and made sure everything synced. I am still get a message that in order to track the SpO2, I need to download the clock face. Why won’t it work? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @csw17.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa.

If you haven't done it already, please follow these steps:

- Log out from the Fitbit app

- Restart your Fitbit Versa once again and reboot your cellphone

- Remove your Versa from the list of Bluetooth devices on your phone

- Log back into the Fitbit app and set up your watch as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you have any question, please let us know.