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Disable Two Factor Authentication Not Working

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‎01-06-2023 04:59 - last edited on ‎01-08-2023 17:50 by Moderator Alum

‎01-06-2023 04:59 - last edited on ‎01-08-2023 17:50 by Moderator Alum

The feature to disable 2fa doesn’t work at all it says an unknown error occurred and I can’t login 

 

Moderator Edit: Clarified subject

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‎01-08-2023 17:51 - last edited on ‎10-11-2024 09:11 by Fitbit Moderator

‎01-08-2023 17:51 - last edited on ‎10-11-2024 09:11 by Fitbit Moderator

Hi there @Runningaway0092. Welcome to Community Forums.

Thank you for reaching out to the Community. I'd recommend you check these articles, What are Active Zone Minutes or Active Minutes on my Fitbit device? and How do I track heart rate with my Fitbit device?.

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‎01-08-2023 17:55

In response to LucioFitbit

‎01-08-2023 17:55

Thanks for the help LucioFitbit, but I cannot login on any device, in all cases it says "Enter SMS Code" and I do not have the phone number it is texting anymore. I click on "Disable 2FA" then "Use Email Method" and then it says "An Unknown Error Occurred" and in the end I cannot login, I have called Fitbit support and they say they cannot help me with this also.

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