Disappointed Customer Fitbit Versa 2

[StephESFit]

I received the Fitbit Versa 2 as a gift about two months ago. While I was excited at first, I’ve been disappointed with this glitchy product. 

For the last two weeks, despite trying everything advised on this forum (factory reset, updates, syncing), my Fitbit Versa 2 has touch screen has been unresponsive. Most of the time, I see the Fitbit logo screen for minutes at a time, the side button isn’t working and when I finally can get the touchscreen to show the apps, I’m not able to tap into them. Help! I’m a disappointed customer. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options