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Disappointed faulty strap

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‎01-14-2020 01:35

‎01-14-2020 01:35

I purchased a versa lite Wednesday last week. After a few hours the strap came detached from the watch twice. I checked for guidance from the Fitbit site, reattached and checked it was secure. All seemed well until we went to town (just walking around). Came home to realise the watch had fallen off because of the issue. Given it was a week old it should not have general wear and tear or a defect. I contacted Fitbit however their response is tough. How is this fair after less than a week? 

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‎01-22-2020 16:53 - last edited on ‎09-22-2024 03:42 by Fitbit Moderator

‎01-22-2020 16:53 - last edited on ‎09-22-2024 03:42 by Fitbit Moderator

Hi @Bernie123. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for bringing this to my attention, as well for taking the time to check our Fitbit site to secure the Versa Lite. I understand your point of view about this matter and appreciate your feedback about your experience with our Support team. After checking your details I was told that our team was working with you via email about this situation. While I don't have access to your case, my best advise is to keep communication open with them, so you can receive more details about your case and their resolution.

I'll be around if you need anything else.

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