help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa silicon strap torn

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 01:31 - last edited on ‎01-22-2020 16:52 by

‎01-18-2020 01:31 - last edited on ‎01-22-2020 16:52 by

Both my Versa and my wifes Versa have had problems with the original straps. Theyt seem to tear. My versa is 15 months old. My wifes tore at 3 months and the store replaced the watch, but they say mine is out of warranty. Is there a major problem with these straps.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-22-2020 16:51

‎01-22-2020 16:51

Welcome to the Fitbit Community, @berrybrook. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your feedback on the quality of the Versa straps. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for sharing that the store replaced your wife's watch. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes