Versa 2 not tracking sleep score

[Sarah305]

I just got my Versa 2 and I am an Android user. The Versa tracked my sleep the first night and gave me a sleep score and the associated stages. I have not been able to get the same info since the first night. It tells me how many hours I've slept but does not give me a score or the sleep stages. 

Moderator edit: subject for clarity

[Rich_Laue]

Hello @Sarah305 sleep stages are required before you will get a sleep score. 

Have you checked under the graph of your affected sleep. Fitbit may have your answer. 

 

[AlejandraFitbit]

Welcome to the Community, @Sarah305 and @Rich_Laue, thanks for the input.

As our friend mentioned, you must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?. If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

Let me know the outcome. 🙂

[Sarah305]

Thanks for all help.

What I learned is that to get your sleep stages, you can't "start" and "stop" sleep via the app.  You have to let the Fitbit "figure out" when you fall asleep/wake up based on your activity.