I’ve come to these forums as each issue/complication presents itself. I personally had only just became a Fitbit (versa 2) user this past Christmas after wanting one of these gadgets for over a year. It’s now only the beginning of February, and I’m genuinely bummed with how many “bugs” or “glitches” I’ve found myself troubleshooting. It’s always going to be disappointing to find problems with any device, (especially one that’s used daily like the smart watches) but realistically expected with new technology/softwares. Disappointing quickly turns to frustration when you learn the issues aren’t specific to your watch hardware but many (if not most) devices by FitBit, with even more infuriating responses by Fitbit associates. This is when I started wondering if my watch is worth the disappointment and frustration or if I should browse for a replacement. Us as users can see the same issues being shared repeatedly with the same robotic solutions being answered. Firstly, no customer in 2020 should need to routinely troubleshoot errors in order for basic functions to work properly. Yet that’s the response we each receive, rather than the manufacturer troubleshooting the software to fix these errors at the distribution level. Users would appreciate a response asking for patience while solving the “bugs” that we’ve reported in majority rather than the same response giving step by step instructions troubleshooting, really, BYPASSING errors for a temporary fix before the same issue returns shortly after or/and a new issue is introduced.
Secondly, we as customers have chosen FitBit for our smart watch brand over other top brands smart watches, and no-name smart watches though they share the most basic functionality desired. The expectation of “rigging” your device for better use comes with the cheaper price of those nonamed watches on the market. I chose the FitBit brand regardless of the extra expense with an expectation for a higher standard of quality specifically when related to customer satisfaction, I can’t speak for anyone other than myself however, I’d be surprised if most customers that chose Fitbit didn’t share those expectations as well.
Moderator edit: subject for clarity
