Discoloured Versa band

[Teresa-M]

I have had my Fitbit Versa which was the limited edition in lilac for less than a month and the strap has discoloured in the band very quickly. Fitbit have refused to change the strap or even offer a discount on a new one? I don’t use any tanning products or have come into contact with anything that would have discoloured.

how can this be correct?? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Teresa-M, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing your experience with Customer Support team regarding the issue with your Fitbit Versa strap. Thank you for sharing that you've had the device for less than a month and don't use tanning products. You can check our cleaning instructions at https://www.fitbit.com/productcare. 

Upon checking with our Support team, I was told that your case is being reviewed. Please keep an eye on your inbox, someone will contact you soon. 

I'll be around if you need further assistance. 

[Niclev]

Hi Teresa, 

I’ve had the same issue. Band became discoloured on my Versa, very badly within 6 months - don’t use fake tan etc and I followed the online care instructions. The product is obviously faulty but FitBit refuse to replace it. 

Think I’ll be recommending Apple Watches instead, or failing that, I’ve heard the much cheaper imitation straps for sale on Amazon are of good quality. Poor quality for a premium price.... 

[LiliyaFitbit]

Hi @Niclev, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

Thank you for joining the thread and sharing your experience. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

Let me know if you have any questions.