Discount offer

[Saber0108]

Anyone here been offered a discount towards purchase of a new device online, and then the offer been retracted? Well, I just have. I feel terribly let down having been a loyal Fitbit user for the last 4 years... considering taking my business elsewhere. Hardly my fault, definitely a design fault, when the screen separates from the watch face... it’s the second time it has happened to me and I’m not happy. Holding the screen on with sticky tape, not a practical solution and I cannot swim with it now either...

 

 

[WendyB]

Where did the discount come from? Fitbit or else where?

[Saber0108]

I emailed customer support through the Fitbit app... actually you can’t email anymore, my initial enquiry was through Fitbit’s Twitter link. I was told that as my Versa was now out of warranty they would not replace it... fair enough. However, Tabita of the Fitbit team messaged me and said they would like to keep me within the ‘Fitbit Family’ and they would offer me a discount for an online purchase to replace my Versa and an email with the discount details would follow... that was last Friday, no response so I messaged Fitbit again today and got the same response (from Andrw...strange spelling I noticed) that it was out of warranty, I asked again about the discount and was told that the email was sent in error and I was not entitled to any form of discount as watch is out of warranty... needless to say I was very surprised as well as disappointed, I have always been highly impressed by Fitbit and their Customer Service and this seems to go against the grain entirely. I love my Versa, but I may have to think again... Hope that answers your question WendyB?

[rtzjwh]

Saber0108, 

I just got a Versa 2 in August 2020 and now my battery is going dead really fast! Like I mean that I have to charge it twice a day if I want to wear it both during the day and night! I just contacted customer service because I am brand new to fitbit and they said sorry it's out of warranty but we will give you a discount since we want to keep you in the "fitbit family". They actually did send me an email with a discount but they said that I needed to wait 24 hours for it to be activated and that I only had 30 days to use it.  I am not made of money and things are tight right now with COVID-19, so I am unable to use it but they said that I couldn't send it to anyone else! Which is messed up because if it's my device that's messed up I should be able to choose what I want to do with my replacement, right? They even admitted that it was their fault and that it was a defective battery in my watch.  I just don't understand why they wouldn't agree to replace it when it is so close to the warranty and I am new to fitbit. I really like fitbit and the whole family thing but this is a bit ridiculous in my opinion.