Display, heart rate and battery issues with Versa

[LaLa124]

Good morning everyone. I have multiple issues going on with my Fitbit and it is frustrating. My battery drains really quick and this just started, it use to last for days. My heart rate is not being detected, and it takes me forever to swipe either way on my watch......please help! I love this watch and do not want to get rid of it.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @LaLa124.  

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Versa's battery draining faster than expected, the heart rate not being detected and swiping not working properly. I totally understand how you are feeling as you love your watch and would like to continue using it without any issues. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal.

For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

You can confirm the complete steps to resolve the issue with your heart rate monitor here. 

Let me know how it goes!

[LaLa124]

Thank you, I will try them all.

[LiliyaFitbit]

Hi @LaLa124, thank you for your reply. 

I appreciate your time and efforts and hope the troubleshooting tips will be helpful. 

Keep me posted on the outcome!

[LaLa124]

Thank you for the tips, I appreciated your help. However my Fitbit does not
work any more it went completely out. It is under warranty and I am having
so many problems with trying to get it fixed or replaced.

[LiliyaFitbit]

It's nice to see you around @LaLa124. 

Thank you for the update. Since you continue experiencing issues with your device, I've gone ahead and escalated your case to our Support team, for them to assist you further and review your warranty options. Please keep an eye on your inbox.

I'll be around if you need further assistance. 

[LaLa124]

Thank you, I really appreciate it.

[LiliyaFitbit]

Thank you for your reply @LaLa124. I am sorry for the late response. 

I appreciate your time and feedback. I know our Customer Support will be glad to help you out and provide you a solution. 

Looking forward to seeing you around the forums!