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‎07-27-2020 06:04 - last edited on ‎07-28-2020 15:39 by Fitbit Moderator

‎07-27-2020 06:04 - last edited on ‎07-28-2020 15:39 by Fitbit Moderator

After gardening yesterday, a lightly rinsed my versa & now I can't see any displays. The alarms are working & the 2nd light on the back is blinking green. Help!

 

Moderator Edit: Clarified subject

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‎07-28-2020 15:38 - last edited on ‎07-15-2025 05:39 by Fitbit Moderator

‎07-28-2020 15:38 - last edited on ‎07-15-2025 05:39 by Fitbit Moderator

Hi @ElizabethBedr, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to restart your Versa following the next steps:

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists. 

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‎07-28-2020 19:41

In response to RicardoFitbit

‎07-28-2020 19:41

I've tried the back & bottom buttons & the fitbit logo does not go on. I am unable to shutdown because there is nothing displayed on my screen. It has logged my steps when worn & the lights are flashing on the back, but my screen is completely black. All this for rinsing a waterproof device.  I've had to resort to wearing my old charge 2. How can I get this resolved? Sent from my Verizon, Samsung Galaxy smartphone
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‎07-29-2020 11:50 - last edited on ‎07-15-2025 05:38 by Fitbit Moderator

In response to ElizabethBedr

‎07-29-2020 11:50 - last edited on ‎07-15-2025 05:38 by Fitbit Moderator

Thanks for your reply @ElizabethBedr.

Your effort troubleshooting your Versa is appreciated. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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