Versa screen not responsive

[Phoj]

Hi, this morning, my versa showed 0% battery, I plugged it into  the charger and now the screen is completely blank. I tried all the recommended methods of holding down 2 buttons, 3 buttons and it still does not help. I am not even sure it is charging now. It is completely unresponsive.  Anyone can help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Phoj, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen and charging issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you an email with some steps for you to follow. Please reply to their email in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Divya_M]

Hi 

I am facing same issue since Monday (May 4, 2020).  On Sunday the screen had been flickering and kept it on charging overnight. Monday morning there is no response.  I got this Versa just last December. Please advise/help.

[JuanJoFitbit]

Hi @Divya_M, thank you for joining us in this thread and our Fitbit Community. Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[heatherRiff]

Hi, 

I am facing the same issue and have tried the same steps to reset my watch with no luck. 

[ROBERTKOBU]

My Versa just stopped charging also.  It's not even that old.  How do i either fix it or get it replaced?

[CCVersa1]

I am having same issue.  Please email instructions to fix.  Thanks!

[Seanoftheheath]

My Fitbit synced at 13:32 today and had 27% battery power and then at 17:00 the screen is dead, and does not appear to be charging. Any ideas?