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‎08-01-2020 10:22 - last edited on ‎08-02-2020 19:32 by Fitbit Moderator

‎08-01-2020 10:22 - last edited on ‎08-02-2020 19:32 by Fitbit Moderator

Hello, 

versa 2 sensors and the sync with mobile app is perfect but nothing is visible on the screen , I tried restarting the device but it didnt help . Could you please help me solve this issue? also,I have warranty for the device Its been less than an year that I have been using it..Can I claim it if it doesnot work?

please help and advice me how to proceed!

 

Moderator Edit: Clarified subject

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‎08-02-2020 19:31

‎08-02-2020 19:31

Hi @keerthiS, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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