Display not working - Feedback about Versa

[PedroTorres]

I am now sitting with 3 different Fitbit Versa watches and none of them are working properly.  The first one worked fine for 4 months until water got inside of it and messed everything up. The second way came "brand new" from their support team but hear rate was not working at all. Third one also came "brand new" but the screen is all messed up. I can not drag the menus from top or bottom of the watch screen and sometimes when I try to access the right side menu it will select thing randomly without me event clicking on it. It feel like something is stuck in the screen and making it move all by itself (screen is spotless). 

Moderator edit: Subject for clarity 

Moderator edit: Word choice 

[RicardoFitbit]

Hi @PedroTorres, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with our Fitbit Versa, I totally understand how frustrating this situation can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. If you haven't already done so, I recommend you to restart your device and let me know if the display concern gets resolved. 

Let me know if you have any additional questions. 

[PedroTorres]

Hi Ricardo. Thanks for reaching out. 
I have indeed done all those steps. Including factory reset and have contact chat support. The resets have not fixed the screen issue and throughout the day I still struggle a lot with accessing menus and using the Fitbit screen properly. The suggestion given by support was to send my watch to warehouse and they would investigate and send me back a new one. This is just not good enough. 
It's too much hassle for this time of the year and doesn't really provide a final definitive solution as Fitbit will just send me a "new" watch which, according to my experience, is very unlikely to arrive fully functional (I have 3 here in my house, 1 bought through Amazon and 2 replacements. Once of them work as they should).
Hope you can suggest an alternative which will being this to a final resolution. 
Thanks.

Sent from Yahoo Mail on Android

[RicardoFitbit]

Thanks for your reply @PedroTorres, it's a pleasure to continue assisting you. Sorry for the delayed response.

Your post and all the information that's specified there is appreciated, sorry for the inconvenience experienced with your device. My best advice for you will be to contact our Customer Support team back if you have any additional questions about the outcome of your case, I'm sure that they'll be happy to give you more information and details.

I'll be around if you need anything else besides this.

[PedroTorres]

Hello @RicardoFitbit 

I have done that and their solution for the issue was for me to send the Fitbit to their warehouse and wait for their tech people to analyse the watch and then they would send me a "new one".

This is simply not good enough first because I had 2 replacements sent and none are working properly which tells me the third one has little to  none chances of actually work. Secondly I just do not have the time now to go to post office and face big queues and then wait who knows how long before Fitbit sends me the third replacement. 

Lastly just yesterday my rubber band broke in half after just 6 months of use!! I had to buy a new one and pay 25 quid for it!! It is the most frustrating product I have ever bought. I will keep using it until it doesn't work (which will happen sooner rather than later by my experience) and after that I will just get another brand that actually manufactures high quality products. And obviously will not recommend Fitbit to anyone that asks.