Display not working correctly.

[Brins200]

Looked at my watch tonight and only 1/3 to half of the screen is lit up but it has lines through it, the rest is all black. Got this for christmas as a gift and don’t think I have the receipt for it ! Is there anything I can do?!

Moderator Edit: Clarified Subject.

[NellyG · Accepted solution]

Try restarting it several times, but if that doesnt help then please come back here and a moderator should be able to assist you.

Restart your tracker

[MarcoGFitbit]

Hello @Brins200 thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @NellyG, thanks for all your help. 

@Brins200 thanks for reaching us out and shared your experience with your Fitbit Versa. If you have already tried the instructions kindly posted by @NellyG and the screen is still not working correctly, I would like to suggest you to perform a Factory Reset on your watch. 

Note that a factory reset will remove apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings, so please sync your Versa before proceeding.

To factory reset your device:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Give this a try and let us know how it goes. Happy stepping.

[Brins200]

Hi there!
I have tried restarting a bunch of times, and the display is still not working properly!

[MarcoGFitbit]

Hello @Brins200 I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.