Display screen not working properly

[ANISHA08]

The screen of my versa has gone weird.its sometimes white green..with lines or just blank

Have tried holding the power button to restart etc but no use..was able to update it thru app yesterday..battery is full too..however there is no display on the screen

Moderator edit: updated subject for clarity

[NellyG]

Hi @ANISHA08  I have flagged a moderator to come and help you.

[ANISHA08]

Thank you very much

[EdsonFitbit]

@ANISHA08 Welcome to the Fitbit Community.

I'm sorry to hear that the screen of your Fitbit Versa 2 is not working properly. Thank you for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience.

@NellyG Thank you for your support.

If you have any question, please don't hesitate to contact us back at any time.

[ANISHA08]

Thanks for responding. I have reached out to the team however all the steps done so far have had no impact.the screen refuses to work!! It is so disappointing as this was relatively new and I was using Alta for years without even a single issue

[EdsonFitbit]

@ANISHA08 Thank you for your response.

Please continue updating Customer Support in order to get further assistance. They will let you know how to proceed.

Please let us know if you have any question.

[willjoe]

Plug the device into the charging cable.
While the device is plugged into the charging cable, hold the button down for 15 seconds.
Remove their finger from button. 
Remove the device from the charging cable.
Plug the device into the charging cable again.
The smiley face icon appears on the screen.

Regards,

Will