VERSA GLITCH FOR THE HOLIDAYS?!!

[A.Vali]

I have read other "solutions" in regards to this topic, but the end results are still the same -- the screen barely swipes! I've been experiencing this issue ever since the latest update within the last month or two. Some options such as shutting down the device does not even work. I have a Versa 2, and upon learning of the newer model, I was considering to upgrade, as well as gift another one for the holidays, but this neglected glitch is concerning, and honestly, inconvenient. FIX THIS GLITCH, PLEASE & THANK YOU.

[Jbow10]

I’m having the same problem and now my screen is unusable and the best they will do is offer a discount. I’m considering switching brands. Disappointing to say the least. 

[Guy_]

Hi @A.Vali - try turning off Bluetooth on the phone and restarting it.

You can restart the watch by holding the button for 10 Seconds till it vibrates and the logo appears.

The issue may be one of over syncing or poor syncing so try without Bluetooth for a while and see if it improves the watch behaviour.

If it is a phone or Fitbit App issue replacing the watch won't help.

Be aware also that the Sense 2 and Versa 4 are missing some features found on your current watch which is a good model normally.

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they can guide you through a factory reset if that becomes necessary.