Versa screen is pixelated

[Hums]

My watch screen is pixelated with static lines across. I’ve reset by holding down side button and also changed the clock face to no avail. Watch is fully charged. The watched is synced to the app and I am still getting vibrations when a new notification comes through. Please help. Love my watch ! 

 Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Hums. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that the screen of your Versa is still pixelated. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa and report that the screen is not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Hums]

Thank you. I have replied to your email.