Display won’t turn on

[Malachai]

I left my versa charging overnight and when I woke up this morning to check the time, the display wouldn’t turn on. The weird thing is, if I press any of the buttons, there is a faint light that comes on and I can still feel vibrations. I can still play music from my watch from muscle memory and it works like normal but the display still won’t turn on. If anyone could please help that would be great!

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Malachai]

I have already restarted it multiple times

[NellyG]

Hi @Malachai  As the restarts havent helped I have flagged a moderator for you.

[Malachai]

Thankyou, when can I expect a reply?

[YojanaFitbit · Accepted solution]

It nice to see you around @Malachai. Thanks for sharing those steps @SunsetRunner.

Thanks for troubleshooting prior to contacting us. Restarting your Fitbit was the correct step. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case shortly.

Thanks for flagging his post @NellyG.

Please let me know if you need anything else.

[Malachai]

Thankyou

[YojanaFitbit]

Hi @Malachai! You're welcome. It has been my pleasure to help. Please feel free to come back at any time, our desire is to take care of each one of the members of our family. 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

Keep stepping around in the Forums!