Display won't work

[YuriiS]

Even though it looks like my tracker is working as HR monitor green light is working, display is not showing anything. Does anyone have the same issue? 

Here is video with explanation: https://photos.app.goo.gl/6xBWzQmxgEoZtY6Z8

[SunsetRunner]

Try a Restart and do it several times if necessary.

[YuriiS]

I have restarted it for 5 times in a row. Green light went off and on every time, but display keep being black

[SunsetRunner]

Then try a Factory Reset by swiping left to Settings, then About, then Factory Reset.

[YuriiS]

How can I do it? Display is not working. 

[SunsetRunner]

My bad! Which Versa do you have?

[YuriiS]

It 1st Fitbit Versa. 

[SunsetRunner]

Contact Customer Support.