Distance accuracy issue during Run exercise

[Kazz20]

Has anyone else had an issue where you run for example 5 miles and it only records 4.18 and 2.88 with different pace times.  This has happened with my last few runs, so i never know the real miles or distance.

Moderator Edit: Clarified subject

[Kazz20]

After reporting that runs not recording cirrectly all of a suddent and pictures sent to prove.  I have been told it is due to my stride settinf which i have never altered.

Think the time has come to move a garmin as when you record 3 different runs on a fitbit and ni idra what you avtually done is no good.

Shame as i've had a fitbir since i started runnimf 5 years a go

[RicardoFitbit]

Hi @Kazz20, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Jak12685]

Yes!!! Ever since the last up date my walks have been taking about .25 miles. Or more off..... Supper frustrated