Distance shows on App but not on Versa Lite

[SunsetRunner]

1. I have just got my Versa and have done a manual tracked walk which shows on the App with the map and everything else, but on the Versa it just shows a couple of dashes for distance with average heart rate 

Moderator edit: updated subject for clarity

[EdsonFitbit]

@SunsetRunner Welcome to the Fitbit Community. Sorry for the delayed response.

I regret to hear that your Fitbit Versa Lite doesn't show your heart rate. Thank you for the information provided.

I would recommend performing a restart to your watch by following these steps.

In order to improve the heart rate readings, you can find useful recommendations on this article.

Whether this doesn't help, turn your heart rate off and back on. You can find this option if you go to the settings on your watch.

If you have any question, please let us know.

[SunsetRunner]

It does show my heart rate it's the distance that is the problem!

Sent from my Huawei Mobile

[EdsonFitbit]

@SunsetRunner Thanks for your response and for the clarification.

If you are experiencing the same problem after performing a restart, please try changing the clock face of your Fitbit Versa Lite by following these steps.

Please let me know if you need further assistance.