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Double charge when purchasing a new Versa

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‎08-15-2019 23:10 - last edited on ‎08-16-2019 08:36 by Moderator Alum

‎08-15-2019 23:10 - last edited on ‎08-16-2019 08:36 by Moderator Alum

I recently ordered a new Versa as my Charge 3 suddenly stop connecting to my Phone (after only 2 months).  I ordered it via the Fitbit site, and they charged me 200 euros for it. The next day and the day after that they started to charge 200 again off my account.  I had to block the continuous payments!

 

Ive been speaking to 8 people via the chat and via phone to try and get information as to why they are fraudulently taking money off my account… and to get the money they stole from me back. 

 

I cant believe that in this day and age, that companies like Fitbit is permitted to engage in fraudulent activity.  Given their new “Fitbit Pay” service I am reluctant to think what they can do with your credit card details… and with all the personal information they have on you… it gives them a great opportunity to commit even further fraud!

 

 

Moderator edit: subject updated for clarity

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‎08-16-2019 08:22

‎08-16-2019 08:22

Hi @LinFi 

 

I've notified a moderator to stop by to address this issue with you. When you sent to Fitbit to order the device, did you click on a link from somewhere else? Was wondering if it's possible the site you went to wasn't the real site. Did you call the credit card company? They can stop payment immediately for you. Anyway, sorry this happened to you. A moderator might be able to tell you what the next step would be for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-16-2019 08:46

‎08-16-2019 08:46

Hello @LinFi, welcome to the Community forums.  

 

I'm sorry to see that you've experienced this problem after you purchased a new Versa on the Fitbit website. Thank you for taking the time to share your feedback and experience with this; comments from users are always useful to continue to improving the quality of services. 

 

I haven't really seen this scenario with other users in the forums (double charge), but it would be necessary to review this with a special department from Customer Support so they can make a proper investigation and find out what exactly happened. Thank you again for your input and feedback. 

 

I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them. You should be getting a reply soon with more instructions. 

 

Thank you again for all the feedback, let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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