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Emoji quick response showing as a question mark

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‎11-19-2019 09:57 - last edited on ‎11-21-2019 13:41 by Fitbit Moderator

‎11-19-2019 09:57 - last edited on ‎11-21-2019 13:41 by Fitbit Moderator

Quick response emoji showing up as a question mark on recipient's phone. Is there any way to fix this? Tried resetting Versa 2 and phone. Also everything is up to date. 

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎11-21-2019 13:40

‎11-21-2019 13:40

@LOKi37 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried and the settings checked. It's pretty weird that emojis aren't showing on the recipient's phone. I would like you to try sending emojis to a different person and try using a different emoji than the one that shows as a question mark. 

 

Keep me posted. 

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‎11-21-2019 13:44

In response to SilviaFitbit

‎11-21-2019 13:44

I have tried multiple recipients as well as several different emojis. Still showing as question marks..

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‎11-23-2019 14:37

In response to LOKi37

‎11-23-2019 14:37

@LOKi37 Thanks for getting back. Please let me know the mobile device the recipient is using. 

 

Usually these boxes and question marks appear because emoji support on the sender's device is not the same as emoji support on the device of the recipient. I would like you to double check with the recipient that he has the same Android or iOS version. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-07-2022 23:23

In response to SilviaFitbit

‎05-07-2022 23:23

Hi @SilviaFitbit . I have a Versa 3 that is updated to the current version and is doing the same thing that @LOKi37  was inquiring about. Every time I reply to a text with an emoji from my Versa 3, the recipient receives a question mark and not the emoji I sent. This happens when sending to multiple phones, Android or IOS. It will even happen when I send it to my wife who has the same model phone as me (Samsung Galaxy S22+). I've updated and reset my watch and still the same result. Please advise. Thank you!

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