Estimated Oxygen Variation

[Den_in_USA]

Why is this now available on only some Charge 3 and Versas? 

[Selvendran]

I have a charge 3. I was getting the graph but get a blank graph after sometime 


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[CVSRI85]

my issue has been resolved by fitbit.

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[Selvendran]

Really. What did they do?

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[Selvendran]

I have a Charge 3. I called Fitbit and they fixed it for me. I had to go to settings, go to clear all data  and do sync again.  Then I had to go a step further plug it for charging and Pair with my iPhone.  It works well today. Thanks Fitbit. 

[Rich_Laue]

Clear cache frequently helps Android users @Selvendran, Clear all data would be the next step to try, but there is 6 other much easier and quicker steps that can be tried first. Next time I start with the step I find that worked this time. 

Logging out/in should do the same as clearing data, but in reality doesn't seem to. 

I'm not sure if clearing data is help full on iOS. 

[Selvendran]

I have an iPhone X with iOS 13. It works 


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[AleenT]

I had the EOV feature but now it is a black screen. I wear my Fitbit correctly and sleep more than 3 hours. Any idea why I’m not getting s reading now? I loved it. 

[Selvendran]

Yes the graph is very good.  But details of oxygen levels in this graph is even better if can. 


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[Rich_Laue]

Did you get a sleep score for the night? 

If so did you try clearing cache or data? 

[AleenT]

Yes I received a sleep score just no EOV. How do I clear cache or data? 

[Selvendran]

Go to settings in your Fitbit and get to it. 

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[Rich_Laue]

@AleenT without knowing your phone, I can't say. 

Uncle Google can be helpfull

Search for iOS or android and clear app cache. 

[BananaMcGee]

Yes I always get a sleep score. What is a catch data?

[Selvendran]

Sorry I don’t know the answer. I asked customer service for help

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[MWags]

I had to get a replacement watch because the swipe quit working.  I have updated my new watch to the latest firmware 35.  I also am trying the free premium service, but now the o2 reports do not show up for me anymore. It used to be under the sleep graphs.

Where is it?  Do I have to cancel the premium to see it again?

[Selvendran]

I first synced my Fitbit. Then I went to the settings in the Fitbit and cleared all data. Then paired again with my phone. 


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[MWags]

I had to pair a new device.  So would this data been cleared?


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[Selvendran]

No. 

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[Jonny7]

Hi, one question is this feature still not rolled out to every user? Just purchased my Fitbit versa a few days ago and I’m not seeing any oxygen grafts at all under sleep?

[CVSRI85]

Now map and split graphs of walk or run became erratic, not regular.  what is the problem.
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