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Excellent support team

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‎10-03-2020 08:43

‎10-03-2020 08:43

I have to say the Fitbit team are amazing. I have a fault on my Versa Lite where it won't swipe in any direction. I tried everything and then decided to contact Fitbit. They have been so prompt in answering and trying to help.  In the end they are going to replace the faulty one. What more can I say......well done 😄

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3 REPLIES 3

‎10-03-2020 08:49

‎10-03-2020 08:49

Hi @SunsetRunner  nice to know someone who was helped came here to share the good news. When it arrives, be sure to remove the old device and set up a new device on an existing account. We'll be here if you need anything. Welcome to the forums.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2020 08:53

In response to Odyssey13

‎10-03-2020 08:53

Thank you for that information.  I probably wouldn't have deleted it. Cant thank you all enough. Its not all doom and gloom. There's often good news. It makes a change. Many thanks

Sent from Yahoo Mail on Android
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‎10-04-2020 10:20

In response to SunsetRunner

‎10-04-2020 10:20

@SunsetRunner Thanks for stopping by!

 

Thank you so much for providing your feedback about our Support and sharing your kind words with the Community. I am really happy to hear that you got a replacement from our Support team after contacting them about your issue with your device. Hopefully it will help you keep up your active lifestyle and reach your fitness goals. You can follow these instructions to easily setup your tracker after you removed it as @Odyssey13 kindly suggested.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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