03-20-2019 08:15
03-20-2019 08:15
Yesterday I ran 54:36 minutes and nearly six miles no issues with my tracking. I went to sync last night my fitbit dropped my miles down to 4.52 miles total for the day at an ending total of 16198 steps. It dropped my calories down to 2017 and active minutes to only 43...…..I ran for nearly 55 minutes why would my tracker drop the data. I attached an image it shows my run of almost 55 mintues and burned a whopping 150 calories...….this happened when I previously had the blaze as well and they sent me a replacement. so confused as why this is starting again
03-20-2019 10:31
03-20-2019 10:31
Hi, first restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If that does not solve your problems, contact Customer Support.
03-20-2019 10:42
03-20-2019 10:42
03-20-2019 10:43
03-20-2019 10:43
You're very welcome!