Exercise Tracking Crash

[shaegillett]

I noticed yesterday that when I try to start a workout, as soon as I press the start button it crashes and goes back to the home screen.... wondering if there is any way to fix this? I’d like to be able to track my workouts! 

[DavideFitbit]

Hi @shaegillett, welcome to the Community forums. Sorry for the late response. 

Thank you for the information you've provided regarding the exercise app that is crashing during or at the beginning of your workout. 

Before considering other options, please make sure that you've tried performing a restart following these steps: How do I restart my Fitbit device?

However, it is true that other users have been experiencing this inconvenience (exercise app crashing during workout). The team of developers is already aware of this and they're working to find a solution as soon as possible, but we haven't received any other updates for the moment. 

Let me know if you have further questions. 

[VSPS]

I’m having the same issue, tried resetting my Fitbit but no luck

[DavideFitbit]

Hello @VSPS, welcome to the Fitbit Community forums. 

Thank you for sharing this information about your watch not allowing your to track your exercise properly and for confirming that you already tried the restart. . 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.