Exercise button on Versa not working

[mmceneaney]

When I press the exercise button on the screen when I swipe to the right it brings me back to the screen with the four icons. I've also had issues with the heart rate monitor but when I reset the versa it seems to have fixed that issue. It hasn't fixed the issue with the exercise button! Any help appreciated.

Thanks

[JuanJoFitbit]

@mmceneaney, I'm sorry for the late response. However, let me welcome you to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the exercise button is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. Finally, monitor your Fitbit Versa and see if the issue gets fixed.

Keep me posted on the outcome.