09-14-2019 20:57 - last edited on 09-16-2019 13:23 by LiliyaFitbit
09-14-2019 20:57 - last edited on 09-16-2019 13:23 by LiliyaFitbit
I recently updated my versa and then added on some new exercises options to the apps on my watch shortly afterwards. I noticed on my dashboard that my calorie estimates are being listed way lower than normal for specific exercises that I logged via the app. But when I click for more details, the correct calorie burn appears to be noted for one exercise (the elliptical), but it is incorrectly noted for my walk. Additionally, my hike from yesterday is also incorrectly recorded for calorie burn on my dash, but when I click it it lists the calories burned correctly. Overall, the calories are not being taken out of my calories for the day. Not sure if this issue has been caused by the update, or if these two things are unrelated, but either way my versa seemed to be working as normal until a few days ago. help!
Moderator edit: subject for clarity
09-16-2019 13:22
09-16-2019 13:22
Welcome to the Fitbit Community, @grrrace. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the details of the calorie discrepancy you've noticed after the recent update. I understand your concern and appreciate your efforts to resolve this. I recommend confirming if your app is updated to the latest version, you can follow the steps provided here. I also recommend restarting the app and your phone.
If you continue experiencing any issues with the app or your Fitbit Versa, please provide the additional details and I will be glad to investigate further.
I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.