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Exercise history disappeared

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‎08-21-2019 16:50 - last edited on ‎08-26-2019 16:53 by

‎08-21-2019 16:50 - last edited on ‎08-26-2019 16:53 by

I just noticed 2.5 weeks of exercise history disappeared. All the other daily history is there (ie: steps, heart rate, floors climbed, etc). Any idea how to get the exercise history back? 

 

 

Moderator edit: subject for clarity

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‎08-26-2019 17:09

‎08-26-2019 17:09

Welcome to the Fitbit Community, @AmyZettler. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that the 2.5 weeks of your exercise history disappeared. Before considering other options, I would like to confirm if you're still having this issue as it seems that this has been resolved for some users who were experiencing the same thing. 

 

Also, make sure to try logging out from the app, restarting your phone and logging back in to check if the issue persists. 

 

Looking forward to your response. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-26-2019 18:10

In response to LiliyaFitbit

‎08-26-2019 18:10

Thanks for the response. I’m still having the issue. I’ve logged out of the app, shut my phone down, logged back in and the data is still missing

Sent from my iPhone
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‎08-26-2019 19:53

In response to AmyZettler

‎08-26-2019 19:53

Thank you for your reply @AmyZettler. 

 

I am sorry to hear the issue persists, thank you for your efforts to resolve it. Please let me know the model of your phone and operating system for me to investigate further. If possible, could you confirm if you're able to see your exercise history using the online dashboard?  

 

Looking forward to your response. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-27-2019 05:34

In response to LiliyaFitbit

‎08-27-2019 05:34

Sent from my iPhone
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