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Exercise is no longer being automatically tracked

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‎08-28-2019 06:25

‎08-28-2019 06:25

I ran for half hour yesterday and it's not shown up in track your exercise as normal. The only difference is the app upgrading. Steps and sleep ok. Anyone having this issue ? Thanks 

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‎09-02-2019 17:23

‎09-02-2019 17:23

Welcome to the Fitbit Community, @ellekitten9. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your exercises are no longer being automatically tracked. Thank you for providing the additional details. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. For more information, please see this help article: How do I automatically track activity with my Fitbit device?

 

If you haven't done so, I would also like you to restart your device as described in this help article. This will refresh your watch internally.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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