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Exercise not recording properly

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‎07-22-2019 08:23

‎07-22-2019 08:23

I have been having random issues with my exercise not recording properly. Occasionally it just quits recording. And today I had lots of missing data from two different recording sessions. I just did a restart on the watch and hope that resolves it. Anyone else have these issues? Screenshot_20190722-104350_Fitbit.jpg

 

Screenshot_20190722-105004_Fitbit.jpg

 

Screenshot_20190722-105010_Fitbit.jpg

 

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‎07-24-2019 14:20 - last edited on ‎03-13-2025 07:01 by Fitbit Moderator

‎07-24-2019 14:20 - last edited on ‎03-13-2025 07:01 by Fitbit Moderator

@Laura10, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your missing data on your app. Please log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-24-2019 18:02

In response to AlvaroFitbit

‎07-24-2019 18:02

I ended up deleting the entries that were not accurate and manually logging them. I guessed with the calories, but it was close enough. Since that day, recordings have been fine. May have just been a fluke and the watch needed a reset. Thank you. 

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